What skin problems does Kaizen help with?
Reducing bacteria from pillowcases has been shown to improve and help prevent:
- Acne vulgaris (breakouts, acne, pimples)
- Dry and oily skin
- skin inflammation
In addition, it improves the retention of collagen in the skin and helps regulate oiliness in the skin.
Why sleep with a Kaizen cover instead of a cotton one?
The Kaizen pillowcase allows your skin to glide, while the cotton scrapes and pulls at the skin, resulting in premature stretching and wrinkling during sleep. In addition, the Kaizen sleeve is treated with silver ions that kill 99.7% of bacteria.
How can a pillowcase help acne?
Great question! Kaizen's silver ion technology works to kill two main types of bacteria, Cutibacterium acnes and Staphylococcus aureus, both of which are closely linked to common acne!
If you suffer from hormonal acne, the pillowcase will not stop breakouts, but it will minimize the problem by creating a healthier and cleaner sleeping environment. Silk is a natural fiber that does not clog pores, does not absorb moisture or products.
Is it safe to use?
Yes, the Kaizen cover is 100% safe for everyone. The safety and effectiveness of our products have been clinically proven by SGS, the world's leading inspection, verification, testing and certification company.
- Pregnant women
- People with sensitive skin
It is also hypoallergenic , the product does not cause allergic reactions and is designed for sensitive skin.
What is the kaizen pillowcase made of?
Our pillowcase is made with 100% Mulberry Silk, 22 Momme (6A, the highest possible rating). The silk is treated with antibacterial silver ions, reducing bacteria by 99.7%.
Is the product ethically made and not tested on animals?
Yes, our product is ethically manufactured (Oeko-Tex®️ certified) and is not tested on animals.
How long does the treatment with silver ions last?
The treatment will be significantly effective for 18 months (80% effective). From the 7.5 month it will lose 5% of its functionality every 3 months. The estimate is based on 1 wash every 15 days.
Is it proven that silver ion treatment kills bacteria?
Great question! Silver ion technology works to kill two main types of bacteria, Cutibacterium acnes (C. acnes)  and Staphylococcus aureus (S. aureus) 
Both bacteria have been linked to acne vulgaris (common acne), which causes pimples, inflamed skin, clogged pores, red papules, and nodules. [3. 4]
It has been proven in the following studies:
How is it washed?
Delicate machine wash or hand wash (cold setting)
Use neutral pH detergent
Do not bleach, do not tumble dry, do not dry clean (trichloroethylene free)
Iron at low temperature.
In addition, unlike cotton covers that must be washed every 3 days, the Kaizen cover is recommended to be washed every 15 days.
How long does shipping take?
Shipments to Spain:
Once you place your order, allow 1 business to process your orders, 2 days being a weekend period. After that, shipments to the Spanish Peninsula will take 48 - 72 hours to the delivery address. Shipments to Islands between 3 and 4 days.
It will take 3-5 business days for delivery to Europe, and 10-30 business days for international orders (depending on location). In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc...) or logistics issues, shipping can take more than 72 hours.
Will I be charged taxes and customs (International Orders)?
The prices shown on the web are tax-free, which means that you may have to pay duties or taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office. If tax is waived and the order is returned, we will refund the amount of the product but not the amount refunded for shipping.
What happens if I have not put the correct address?
Consider if the client does not put the correct address in the order and does not notify us minutes after the order (before the shipment and package are processed) and the package cannot be delivered due to the wrong address, there will be no option for refund and A subsequent shipment of the said package will be the responsibility of the client and buyer.
*If at the time of delivery of the order, it is not possible to contact the client, we proceed to notify via mailbox, and if in 10 days the package is not collected from the notified office, it will be sent to the factory again having lost said package without the option to refund.
*In case the shipment has already been made, it will not be possible to change the delivery address since the shipments are delivered by external companies Kaizen Care and we do not have the power to change the delivery address once the order has been sent. from the warehouse, so the client is responsible for the loss of the package in the event of not having indicated the correct address, having changed homes, or similar.
To request any information or concerns about shipping and delivery, please contact us at email@example.com
Until when can I return the product?
Keep in mind that you have a period of 30 days from the receipt of your order to make the return, after this time, your product will not be accepted for return.
If you decide to return an order, you will bear the shipping costs . Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition in which we sent them to you, and in their original packaging. Stains, folded cards, broken seals, or torn plastic sheets will not be accepted. If the condition of the product shipped back to us is not in acceptable condition, we reserve the right not to return or exchange it.
Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to customer mishandling. Kaizen Care reserves the right to deny any return.
What do I do if the product is damaged?
In this case, please contact our customer service team at firstname.lastname@example.org to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the product to be returned (if applicable)
- Full shipping address
- Phone number
In some cases, you may be required to include a video or photo of the defective product as proof in order to refund or replace the product.
How long does this process take?
Returns may take up to 14 business days from the day we receive your return to process. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned goods. For non-defective items, the refund excludes all shipping and handling charges.
How can I change or cancel an order?
We allow you to modify the data of an order or cancel it within 6 hours from the purchase. To do this, send an email to our address email@example.com indicating your order number and purpose, our service will be happy to help you.