Shipping policy

Orders are safe and will reach the end customer. All of our orders are processed the same day they are handled on our website unless the order was placed on a holiday or weekend, in which case it will be processed the next business day.

How long does shipping take?

Shipments to Spain:

Once you place your order, allow 1 business to process your orders, 2 days being a weekend.

After that, shipments to the Spanish Peninsula will take 48 - 72 hours to the delivery address. Shipments to Islands between 3 and 4 days.

International deliveries

It will take 6-12 business days for delivery to the United States/Europe, and 15-30 business days for international orders (depending on location).

In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc...) or logistics issues, shipping can take more than 72 hours.

Having a margin of 20 days for the product to arrive, if this is not the case, you can proceed to the refund for the lost/not shipped order.

All our shipments are insured and have a tracking number that can facilitate the delivery of your order.

Will I be charged taxes and customs (International Orders)?
The prices shown on the web are tax-free, which means that you may have to pay duties or taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, and are determined by your local customs office.
Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

If you do not want to take charge of the taxes and the order is returned, we will refund the product amount but not the amount refunded for the shipment.

What happens if I have not put the correct address?

Consider if the client does not put the correct address in the order and does not notify us minutes after the order (before the shipment and package are processed) and the package cannot be delivered due to the wrong address, there will be no option for refund and A subsequent shipment of the said package will be the responsibility of the client and buyer.

*If at the time of delivery of the order, it is not possible to contact the client, we proceed to notify via mailbox, and if in 10 days the package is not collected from the notified office, it will be sent to the factory again having lost said package without the option to refund.

*In case the shipment has already been made, it will not be possible to change the delivery address since the shipments are delivered by external companies Kaizen Care and we do not have the power to change the delivery address once the order has been sent. from the warehouse, so the client is responsible for the loss of the package in the event of not having indicated the correct address, having changed homes, or similar.

To request any information or concerns about shipping and delivery, please contact us at